In any type of business, customer satisfaction is a form of business success, Brands best service to its customers is something that must be kept in order to grow its business for the better. So as to create loyalty from consumers, customer loyalty is the result of business processes thoroughly and continuously. This is a benchmark of customer confidence in the business through products and services sold. Loyal customers are customers who feel comfortable and secure transact business with brands / businesses and feel the best service experience.
But now the relationship between Brands and its customers has an unbalanced relationship, which businesses like Merchants have good products and services but do not get consumers and fail to sell the product, and even if they pay huge promotional costs but the results are not balanced and even experience loss. While consumers are faced with the problem of many choices of products and services without knowing which is the best, and consumers sometimes do not have a lot of time to find information about all these products. And this situation causes both parties are equally in disadvantage. And with the existence of Blockchain and Smart Contract technology can provide solutions to this problem. And Sandblock will make the relationship between Brands / company with customers to be better and mutually beneficial.
WHAT IS SANDBLOCK?
A little basic understanding, sandblock is the use of blockchain technology which will reward them or for customers who have engagement as well as have a great loyalty to cryptocurrency. Sandblock creates loyalty programs using smart ethereum contracts to demonstrate their authenticity to customers. Sandblock can also be traded independently and directly. It is undeniable that almost all markets in the world are getting involved with blockchain technology because it is new and can grow for their development. With that inevitably in the near future, each brand or each market makes an infinite merchant token. That's why sandblock is presented to unify every market in one platform.
How does Sandblock work?
Sandblock will create a digital token called Satisfication Token (SAT) created with Blockchain Ethereum and classified as ERC20. This Token will be sold during Token Sale and later can be traded on cryptocurrency exchange. While the token that will be made and in use by merchants for loyalty program is Branded Token which later onken name is adjusted by the Merchants themselves. This branded token is not ERC20 and can not be traded on cryptocurrency exchange, only exchangeable between the Protocol Satisfaction Protocol and only to support ecosystems and the relationship between merchants and their customers. The Sandblock ecosystem consists of several parties such as Merchants, Customers and third parties including marketing agencies.
Providing rewards for customer feedback is important to make the relationship between merchants and customers well maintained, so that merchants can grow their business larger. And with this Sandblock then the customer can provide feedback such as giving comments, reviews and ratings on his experience shopping at the merchant. And through this review then Merchant can increase sales of products and services to other customers. And of course with the existence of technology Blockchain that is decentralized then all the reviews and ratings become transparent and without any fake reviews and ratings. Sandblock has a simple mobile app that allows anyone to use it, as customers can answer surveys and engage with their favorite brands through games and live contests inside the app.
What are the benefits provided by Sandblock?
So far, the relationship between business / company and customer is not balanced, many brands or merchants have good products and services but can not attract customers and can not maximize sales of products and services. And with this Sandblock business can provide rewards to customers through loyalty programs with support by blockchain technology, so they can increase sales of products and services. In addition, Sandblock can foster relationships among fellow Merchants who have required third parties to connect to them, and without it any relationship between Merchants may result in loyalty programs failing, and with Sandblock the relationship between customers with merchants and merchants with other merchants can manifest in one ecosystem that can provide benefits to each other. Generally Sandblock will revolutionize the global e-commerce market.
WHY SANDBLOCK?
The overall relationship between business and customer is not balanced, and this is detrimental to both parties. Businesses that provide good products or services often fail because they are not found by enough customers, while bad business can be a beach for a long time if they play the system well.
What if it became possible to seamlessly reward customers for having given an honest explanation of their experience?
Loyalty program is a mess. They are implemented differently in each company, depending on different mechanisms and in most cases offering useless rewards. Rare loyalty programs that offer decent rewards are complex enough to enable the entire industry to make money by explaining how to play them, as can be seen with the airline miles program. Most people can not waste their time and money learning how to take advantage of programs that should reward them for their business patronage. And if one loyalty program is too much, talk about a few things!
What if loyalty programs are easy to understand, use, and make useful for businesses and customers?
Some businesses spend a lot of resources trying to understand their customers better, but the tools they have to improve their customer satisfaction often have the opposite effect, because customers who have paid for a service or product can easily refuse to provide feedback for free. .
To make matters worse, customers who often give feedback are people who hate the experience so much that they will never come back again, or love it so much that their opinions lose their nuances and false sounds. Either way, these types of customers tend to mess things up, and can not distinguish what really leads them to their opinion, which makes their feedback really hard to act upon.
SANDBLOCK PROTOCOL
Sandblock has a core protocol which can allow every business to reward each of their customers for their feedback and loyalty. It also can protect both parties from a variety of false information and of course using blockchain technology.
ICO Sandblock Detail
- ICO Start: March 28, 2018.
- Symbol Token: SAT / Satisfaction Token
- Purchases: ETH, BTC, VISA, MasterCard.
- Type Token: ERC20
- Token Price: 1 ETH = 3450 Token
- Minimum purchase: -
- Bonus: Up to 25%
The Sandblock team consists of several experienced teams in the industry, they are Fabrice Bascoulergue (Product Lead), Sarah-Diane Eck (Business & Marketing), Jérémy Grenier (Engineering Lead), and many more teams and advisors.
Conclusion
Sandblock's goal is to balance and redefine the relationship between the business and its customers through blockchain technology, by building decentralized protocols to determine, measure, and improve customer satisfaction for the benefit and benefit both parties. With the Sandblock platform is then able to solve some existing problems in the e-commerce industry and can mutually provide benefits to the parties involved in it.
More Information
Website: https://sandblock.io
Whitepapper: https://sandblock.io/whitepaper
Twitter: https://twitter.com/sandblock_io
Facebook: https://www.fb.com/sandblock.io
Author Chusnul
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